Irisa is a software solution for building platform-independent multimedia communication servers

For developing, organising and managing remote communication and the resultant “interaction” between an organisation - enterprise, public utility, government body - and the users of its services - customers, prospects, business partners, staff, etc.

Irisa manages all aspects of these interactions regardless of their nature - e-commerce, information access, games, technical support - and regardless of the media - Web, Call Center, Minitel, IVR -. Furthermore, Irisa integrates with the organisation’s legacy systems and back-office information systems.

Moreover, when it is possible, a detailed analysis of these interactions - user, duration, time of day, transaction type, etc. - is a precious marketing source of information : it allows for the setting up of different techniques for personalised services, customer loyalty schemes, or cross selling, for example.

Irisa offers a unique solution to these requirements by :

· Ensuring a common look and feel to all interactions and a consistent management scheme with only one tool for all the media

· Implementing an architecture that allows the easy migration to new technologies

· Supporting all innovations as e-commerce and web-based business opportunities develop